Innovation

Research

As a Trusted Partner in your digital transformation journey, we deliver industry-leading research and insights to help you strategically plan and stay ahead. Explore our inaugural research paper, “The Future of Self-Service,”

Today’s members demand seamless, intuitive experiences. As highlighted in the ukactive Digital Maturity Report, the gap between customer expectations and operational capabilities is a critical challenge for leisure providers. This report explores how adopting self-service technology can bridge this gap, unlocking transformative benefits such as:

Enhanced Member Satisfaction: Meet the rising demand for convenience with mobile-first solutions.
Operational Efficiency: Free your team to focus on strategic, high-value activities.
Stronger Member Loyalty: Build lasting relationships by empowering members with greater control over their journey

Download Now

Trending 🔥

Can you afford to ignore Self-Service?

Self-service solutions - such as seamless mobile bookings, real-time member access, and automated management tools - are no longer optional. They are critical to meeting the demands of a digitally savvy member base. However, the full potential of these innovations can only be realised with a cloud-based platform as the backbone of your operations.

STREAMLINED OPERATIONS

Manual processes slow down operations and increase errors. Automation streamlines tasks like scheduling, payments, and communications, allowing staff to focus on customer service and strategic initiatives. This improves productivity and ensures your organisation operates efficiently.

REGULATORY COMPLIANCE

Regulatory requirements are ever-changing, making compliance essential to avoid penalties and maintain trust. Cloud-based solutions ensure systems stay updated and meet standards like the Digital Markets Consumer Bill, reducing risk and reinforcing operational transparency.

SCALABILITY

Rigid systems can hinder growth. Scalability allows your organisation to adapt to increased demand, onboard new members, and expand services seamlessly. A cloud-based platform grows with you, ensuring operational efficiency as your organisation evolves.

CONTINUOUS DEVELOPMENT

As a SaaS solution, Go lets you benefit from real-time in-place updates with zero disruption. We continuously deploy new features when they're ready so there's no downtime. And because it's SaaS, there's no infrastructure to manage as it's all part of the GladstoneGo service.

MOBILE RESPONSIVE

GladstoneGo is fully mobile-responsive meaning it scales to fit any device. With users able to book whenever and wherever they like, this added convenience will boost your online bookings and enhance the consumer experience.

USER DRIVEN

GladstoneGo puts the user experience at the forefront of every touchpoint and is accessible to all. We’ve turned the booking and joining process on its head by focusing on a modern consumer journey. Browse first, choose second, and require the minimum information to avoid abandonment.

Innovation

Welcome to Gladstone Innovation: Your hub for cutting-edge insights, transformative reports, and the latest developments shaping the future of leisure management.