Oriam Scotland's Sport Performance Centre
Heriot-Watt University
Oriam's Business Process Review
Discover how Oriam worked with Gladstone's Professional Services team to develop a Business Process Review that offered recommendations on improving their operations and becoming more agile and efficient. By thoroughly reviewing their configuration and set-up and understanding their plans for the future, the Business Process Review enabled Oriam to construct a future-proof digital strategy.
Challenge
Oriam's unique offering to Students, Professional athletes and teams as well as a large community base means that its leisure management system must be flexible and able to adapt to its needs. Oriam was looking to address several elements including their direct debit process, student experience via online joining, app accessibility, automated emails, and more.
Although the team was aware changes needed to be made, they didn’t have the time or resources to be able to review in detail each of the systems they use as part of their LMS, the configurations and how they worked or didn’t work so well for multiple member types.
Solution
Gladstone's Business Process Review is a 2-day process that delivers a comprehensive report that provides appropriate recommendations and solutions to improve the quality of Gladstone products. The report provides operators with an understanding of their current system configuration, identifies what they currently do well and could improve on, and makes short, medium and long-term recommendations.
The Business Process Review enabled Oriam to identify specific knowledge gaps and training needs, which were then used to structure upcoming training sessions with Gladstone's Professional Services team. Feedback was given around multiple aspects that included memberships, price levels, data cleanses as well as reporting.
Staff Training
11,000+
Enhanced student Journey
DD Process
Improving App
Implementing GoLearn
Company Profile
Oriam, Scotland’s Sports Performance Centre, based at Heriot-Watt University campus. Providing a range of facilities, indoor synthetics pitches, grass pitches, sports halls, gym facilities, performance facilities and a soon-to-come indoor tennis centre. Servicing performance athletes, students, staff and the local community along with groups and teams across Edinburgh and the UK.
3,400 Members
2,400 Student Members
I didn’t realise how much of our data could be cleansed. Gladstone have helped us clean up our database and have given us the framework to ensure that we keep on top of our data going forward.
Systems Manager
Oriam
We are excited to continue our ongoing relationship with Gladstone as they help us to train our staff and enhance our digital offering for our customers.
Systems Manager
Oriam
Gladstone directly links with our university database meaning that we can offer our students a seamless journey from start to finish.
Systems Manager
Oriam
The Business Process Review has enabled us to reevaluate our processes and re-align our goals.
Head of Admin Services
Oriam
It’s been great to have ongoing support from the Gladstone team with constructing our Business Process Review. The recommendations will help us improve staff training and ultimately deliver an improved customer journey.
Systems Manager
Oriam
Through the support and guidance of Gladstone, we’ve now been able to identify future training needs and establish our short, medium and long-term goals.
Head of Admin Services
Oriam
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